Privacy policy

1.1. The parties agree that if the buyer is a natural person, the buyer is required to provide the seller with their first and last name, permanent address (including ZIP code), phone number, and email address.

1.2. The buyer or data subject (hereinafter referred to as the “buyer” or “data subject”) voluntarily provides personal data to the seller for the purpose of fulfilling the seller’s obligations under the purchase agreement and for further communication with the buyer. Without the provision of such data, the seller cannot properly fulfill the contract with the buyer and therefore it will not be possible to conclude the contract with the buyer. The purpose of processing this personal data is to issue a tax document, pre-contractual relations, identification of the buyer, order confirmation via telephone or email, delivery of goods, registration on the drlucullus.sk online store, conducting marketing activities, and providing information about new products and promotional offers.

1.3. The Seller processes the personal data of data subjects for marketing purposes based on their request or consent, in accordance with Act No. 18/2018 Coll. of the National Council of the Slovak Republic. The data subject expresses their consent to the processing of personal data for this purpose when ordering goods through the drlucullus.sk online store, when registering on the drlucullus.sk online store, or by other appropriate means. The data subject expresses their consent by checking the appropriate box before submitting an order or when registering on the drlucullus.sk online store, so that the seller may process and store their personal data, including first name, last name, and email address in connection with the seller’s activities regarding the sending of information about news and promotional offers, and to process such data in its Marketing information system. The buyer grants the seller this consent for a fixed period until the purpose of processing the buyer’s personal data has been fulfilled

1.4. By submitting an order to the Seller, the Buyer hereby solemnly declares that he/she consents, pursuant to Section 11(1) of Act No. 122/2013 Coll. on the Protection of Personal Data, as amended (hereinafter referred to as the “ZnOOÚ”), for the Seller to process and store their personal data to the extent specified in Section 1.1, for the purposes stated in Section 1.2. The Seller undertakes to handle and process the Buyer’s personal data in accordance with the applicable laws of the Slovak Republic. Upon fulfillment of the purpose of processing, the Seller shall ensure the immediate destruction of the Buyer’s personal data in accordance with Section 17(1) of the ZnOOÚ. The Buyer may revoke consent to the processing of personal data at any time in writing. The consent shall expire within 1 month of the seller’s receipt of the buyer’s written revocation of consent.

1.5. The buyer has the right and option to update their personal information directly online on the online store’s website, in the customer section, immediately after logging in.

1.6. The Seller hereby declares that, in accordance with Section 6(2)(c) of the Personal Data Protection Act, it will collect personal data exclusively for the purpose specified in Section 1.2 of these General Terms and Conditions.

1.7. The Seller declares that, in accordance with Section 6(2)(e) of the Personal Data Protection Act, it will ensure that personal data is processed and used exclusively in a manner consistent with the purpose for which it was collected.

1.8. The Seller hereby declares that, in accordance with Section 6(2)(i) of the Personal Data Protection Act, it will process personal data in accordance with good morals and will act in a manner that does not conflict with the Personal Data Protection Act or other generally binding legal regulations, nor will it circumvent them.

1.9. The Buyer has the right, upon written request to the Seller, to demand

• confirmation as to whether or not personal data concerning her is being processed
• information, presented in a generally understandable form, regarding the processing of personal data in the information system, covering the following:

a) the identification details of the seller and the seller’s representative, if one has been appointed,

b) the intermediary’s identification details; this does not apply if the seller does not comply with Section 8 of the Personal Data Protection Act when collecting personal data,

c) Purpose of personal data processing

d) a list of personal data or the scope of personal data pursuant to Section 10(4), first sentence, of the Personal Data Protection Act, and

e) additional information that, taking into account all circumstances and conditions of personal data processing, is necessary for the buyer to safeguard their rights and legally protected interests, specifically including:- information regarding the voluntary nature or obligation to provide the requested personal data; if the seller obtains the buyer’s personal data based on the buyer’s consent pursuant to Section 11 of the ZnOOÚ, the seller shall also notify the buyer of the duration of the consent, and if the buyer’s obligation to provide personal data arises from a directly enforceable legally binding act of the European Union, an international treaty to which the Slovak Republic is bound, or a law, the seller shall inform the buyer of the legal basis imposing this obligation and shall notify the buyer of the consequences of refusing to provide personal data,

• the category of recipients to whom personal data are expected to be disclosed or are likely to be disclosed
• third parties, if it is anticipated or apparent that personal data will be provided to them
• the form of disclosure, if the personal data is to be disclosed
• a third country, if it is anticipated or apparent that personal data will be transferred to such countries

1.10. Upon issuance of a decision pursuant to paragraph 1.14, the buyer is entitled to review the procedure for processing and evaluating transactions:

1. accurate information, presented in a generally understandable form, regarding the source from which the controller obtained the individual’s personal data for processing
2. a list, in a generally understandable form, of the personal data concerning the individual that is being processed
3. the right to have their inaccurate, incomplete, or outdated personal data that is being processed corrected or deleted
4. the deletion of her personal data for which the purpose of processing has ended; if the processing involves official documents containing personal data, she may request their return
5. the erasure of her personal data that is being processed, if there has been a violation of the law
6. blocking of the buyer’s personal data due to the withdrawal of consent before the expiration of its validity period, if the seller processes personal data based on the buyer’s consent

1.11. The Buyer’s right under Section 1.10, subsections 3 and 4, may be restricted only if such restriction is provided for by a specific law or if its application would violate the Buyer’s protection or the rights and freedoms of other persons.

1.12. Upon submitting a written request free of charge, the Buyer has the right to object to the Seller regarding

1. the processing of her personal data that she believes is being or will be processed for direct marketing purposes without her consent, and to request its deletion
2. the use of the buyer’s title, first name, last name, and address for direct marketing purposes via mail, or the disclosure of the buyer’s title, first name, last name, and address for direct marketing purposes.

1.13. The Buyer has the right, upon written request or in person if the matter cannot be delayed, to object at any time to the Seller’s processing of personal data in the cases specified in Section 10(3)(a), (e), (f), or (g) of the Personal Data Protection Act by stating legitimate grounds or by submitting evidence of an unjustified interference with their rights and legally protected interests, which are or may be harmed in a specific case by such processing of personal data; unless prevented by legal grounds and it is proven that the buyer’s objection is justified, the seller is obligated to block the personal data whose processing the buyer objected to without undue delay and to destroy it as soon as circumstances permit.

1.14. The Buyer, upon written request or in person if the matter cannot be delayed, furthermore, the Buyer has the right to object to the Seller at any time and not to comply with a decision by the Seller that would have legal effects or significant consequences for the Buyer, if such a decision is issued solely on the basis of automated processing of the Buyer’s personal data. The Buyer has the right to request that the Seller review the issued decision using a method other than automated processing, and the Seller is obligated to comply with the Buyer’s request, such that an authorized person plays a decisive role in the review of the decision; the seller shall inform the buyer of the method of review and the outcome of the findings within the timeframe specified in Section 1.21. The buyer does not have this right only if provided for by a special law governing measures to safeguard the buyer’s legitimate interests, or if, within the framework of pre-contractual relations or during the existence of contractual relations, the seller issued a decision granting the buyer’s request, or if the seller, based on the contract, took other appropriate measures to safeguard the buyer’s legitimate interests.

1.15. If the buyer exercises their right

1. If it is clear from the written request and its content that the buyer is exercising their right, the request shall be deemed to have been filed in accordance with this Act; a request submitted by email must be delivered by the buyer in writing no later than three days from the date of its dispatch
2. in person, verbally, in a written record that must clearly state who exercised the right, what is being claimed, and when; the record must also include the name of the person who prepared it, their signature, and the buyer’s signature; the seller is required to provide the buyer with a copy of the record
3. If such a request or record is submitted to the intermediary referred to in point 1 or 2 of this paragraph, the intermediary is required to forward it to the seller without undue delay

1.16. If the Buyer suspects that their personal data is being processed unlawfully, they may file a motion with the Office for Personal Data Protection of the Slovak Republic to initiate proceedings regarding the protection of personal data.

1.17. If the Buyer does not have full legal capacity, their rights may be exercised by a legal representative.

1.18. If the buyer is deceased, a close relative may exercise the rights to which the buyer was entitled under this Act.

1.19. The Seller shall process the Buyer’s request under sections 1.9, 1.10(1), (3) through (6), and sections 1.12 through 1.14 free of charge.

1.20. A request by the buyer pursuant to Section 1.10. 2/ shall be processed by the seller free of charge, except for a fee not exceeding the amount of reasonable material costs incurred in connection with the production of copies, the procurement of technical media, and the transmission of information to the buyer, unless otherwise provided by a special law.

1.21. The Seller is required to respond in writing to the Buyer’s request pursuant to paragraphs 1.19 and 1.20 no later than 30 days from the date of receipt of the request.

1.22. The Seller shall notify the Buyer and the Office for Personal Data Protection of the Slovak Republic in writing without undue delay of any restriction of the Buyer’s rights pursuant to Section 1.11.

1.23. The Seller declares that, in accordance with Section 15(1)(b) of the ZnOOÚ, it processes the Buyer’s personal data for the purposes specified in Section 1.2 of these Terms and Conditions through the following processors: PIANETA s.r.o., DPD s.r.o., and TOPTRANS EU a.s.

1. After placing an order or registering, the buyer may receive messages about the seller’s product offers, promotions, and services. The customer may opt out of these messages at any time by logging into the customer portal, going to the “My Account” section, and selecting the “My Newsletter” subsection.
2. By checking the box before submitting the order, the buyer confirms that they have read these General Terms and Conditions, fully understand their content, and agree to them.
3. The Seller reserves the right to amend these General Terms and Conditions of Purchase. The obligation to provide written notice of any amendments to the General Terms and Conditions of Purchase is fulfilled by posting such amendments on the website https://drlucullus.sk.
4. Relationships not governed by these General Terms and Conditions are subject to the relevant provisions of the Civil Code, Act No. 22/2004 Coll. on Electronic Commerce and on Amendments to Act No. 128/2002 Coll. on State Control of the Internal Market in Matters of Consumer Protection and on Amendments to Certain Acts, as amended by Act No. 284/2002 Coll., as amended, and Act No. 102/2014 Coll. on Consumer Protection in Distance Selling.
5. All prices in Bitcoin are converted from the price in euros based on the Bitcoin Best Bid (BBB) rate provided by our partner BitPay. All Bitcoin transactions are accompanied by an invoice that is valid for 15 minutes. If payment is not made within this time limit, a new invoice must be generated. Cancelled orders: Cancelled orders may be eligible for a refund in Euros. The refund will be issued in the full amount of the order value in Euros to the buyer’s bank account as requested. Returned orders: Returned orders will be eligible for a refund in euros to the bank account specified by the buyer. Payment anomalies: If any of the following situations occur when paying with Bitcoin, our customer support will attempt to contact you to help resolve the issue. Overpaid order: An overpaid order will be accepted, and any funds exceeding the required amount will be refunded to the buyer. Underpaid order: The order will be canceled, and the payment will be refunded to the buyer. Late payment: The order will be canceled, and the payment will be refunded to the buyer.
6. These General Terms and Conditions become effective for the buyer upon the conclusion of the purchase agreement

WHAT PERSONAL DATA DO WE COLLECT FROM YOU?

1. In order to best address your requests and wishes, and to ensure we can fulfill them in accordance with your expectations, we need to know your personal information. We use the collected data to support and strengthen the best possible relationship between you and our company, LUCULLUS medical s.r.o. In order to best achieve this goal, we need your consent to process your personal data.
2. We collect this information from you when you place an order on our website. You are automatically registered in our system. We have access to your first name, last name, billing and shipping addresses, phone number, and email address. Throughout this entire process, LUCULLUS medical s.r.o. complies with applicable laws and our general terms and conditions.

WHY DO WE NEED THIS INFORMATION FROM YOU?

1. Personal data is primarily used to process your order electronically, to ensure the proper delivery of the goods from your order, to receive and process payments from you, and, last but not least, to communicate with you regarding your order. These activities constitute a very essential and integral part of our work.
2. Your personal data is also used for the marketing purposes of our company, LUCULLUS medical s.r.o., as well as for the compilation of various statistics, which are, however, compiled solely for our company’s internal purposes. Your personal data will not be disclosed to third parties, with the exception of subcontractors and intermediaries; however, this applies only to data necessary for the successful fulfillment of your order and its subsequent delivery. LUCULLUS medical s.r.o. is committed to this.

HOW TO CHANGE, UPDATE, OR DELETE YOUR PERSONAL DATA?

1. Our customers can edit the personal data they have provided at any time by logging into their account or by submitting a written request to our email address info@drlucullus.sk. After doing so, your personal data will be deleted from the database of LUCULLUS medical s.r.o., which will no longer process it.
2. If you no longer wish to receive the newsletter from LUCULLUS medical s.r.o. via email, you can unsubscribe for free by clicking on 'unsubscribe' at the bottom of the newsletter.

WHAT ARE COOKIES AND WHY ARE THEY IMPORTANT TO US?

1. A cookie is a small text file sent to your browser by the website you visit. LUCULLUS medical s.r.o. uses these so-called cookies to improve and simplify your visit to our website https://drlucullus.sk. They are not used by our company to store your personal information, nor do we share them with third parties.
2. We use cookies to collect data such as the number of visits to our website and the total number of customers. This allows us to understand what types of products you purchase online, so that we can subsequently offer you the product you’re looking for at a discounted price, for example, via our newsletter.
3. You must have cookies enabled in your browser to shop online.